Module 1 - Why The Need For Superior Service. VIDEO (5:49)
Module 1b - Why The Need For Superior Service. QUESTIONS Questions
Module 2 - What It Means To TLC. VIDEO (8:35)
Module 2b - What It Means To TLC. QUESTIONS Questions
Module 3 - The Need To Be Market Driven. VIDEO (8:17)
Module 3b - The Need To Be Market Driven. QUESTIONS
Module 4 - i-Customer. VIDEO (6:05)
Module 4b - i-Customer. QUESTIONS Questions
Module 5 - Case Study 1. Zappos. VIDEO (9:03)
Module 5b - Case Study 1. Zappos. QUESTIONS
Module 6 - Case Study 2. Fish. VIDEO (4:37)
Module 6b - Case Study 2. Fish. QUESTIONS
Module 7 - Case Study 3. Pizza Hut. VIDEO (8:32)
Module 7b - Case Study 3. Pizza Hut QUESTIONS Questions
FREE PREVIEWModule 8 - T = Telephone Mastery. VIDEO (8:19)
Module 8b - T = Telephone Mastery. QUESTIONS
Module 9 - L = Loyalty Drivers. VIDEO (10:54)
Module 9b - L = Loyalty Drivers. QUESTIONS Questions
Module 10 - C = Communication Mastery. VIDEO (11:45)
Module 10b - C = Communication Mastery. QUESTIONS Questions
Module 11 - Handling The Customer From Hell. VIDEO (14:40)
Module 11b - Handling The Customer From Hell. QUESTIONS
Module 12 - Understanding Behavioural Styles. VIDEO (14:10)
Module 12b - Understanding Behavioural Styles. QUESTIONS Questions
